Powering Connected Hospitality

Where Community and Innovation Elevate Hotel Success

ChannelMastro Solutions unites hoteliers across Italy and beyond. Enjoy seamless property management, real-time reservation updates, and connect with an ever-growing network of hospitality peers. Our platform blends cutting-edge technology with a community-first approach — ensuring you not only optimize every aspect of your guest experience but are supported by a collaborative spirit for long-term success. Step into a world where innovation meets genuine support, empowering you to elevate both revenue and guest satisfaction.

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About ChannelMastro Solutions

ChannelMastro Solutions was founded in Milan, the beating heart of Italy’s hospitality and design scene. Our story began with a simple observation: hoteliers and property managers across Italy were investing far too much time managing bookings, juggling platforms, and struggling with disconnected systems. Inspired by our own experiences running boutique hotels and serving on the front lines of hospitality technology, we set out to create a better solution—one that was as collaborative as it was innovative.

Over the years, ChannelMastro has grown into a passionate team of technologists, hospitality experts, and community facilitators. We believe that automation should serve people—not the other way around. By focusing on real needs and listening to our community, we've built software that doesn't just centralize property management; it connects people.

Our mission is simple: empower every property, big or small, to compete on a global stage while remaining rooted in Italian tradition and attentive to every guest. We have fostered an environment where users are collaborators, sharing knowledge, troubleshooting, and celebrating success together. With advanced multi-platform integrations, AI-driven analytics, and immersive online events, our vision is to turn the spectrum of Italy’s unique accommodations into a vibrant, forward-facing hospitality network.

At ChannelMastro, everything we do is inspired by a spirit of Una Comunità Ospitale—a welcoming community. Our daily motivation is the determination of hotel owners, general managers, and independent hosts who believe in delighting guests. For us, trust, honesty, and reliability are never negotiable. No request is too small, no property too remote.

We continue to push boundaries with our multilingual support, ever-evolving workshops, and forward-thinking integration capabilities. ChannelMastro is proud to be at the crossroads of Italian excellence and international ambition—where every challenge is met with a smile and every solution is shaped by community feedback. Join us, and discover a partner that values your success as much as you do.

  • ● Community-driven hotel technology
  • ● Advanced multi-platform integration
  • ● Dedicated to hospitality empowerment

Our Core Services

Hotel channel management

Hotel Channel Management

Bring clarity and confidence to your business by managing room availability, rates, and blackout dates across all OTAs, direct booking engines, and even niche travel partners in Italy and beyond—using a single, central dashboard. Say goodbye to calendar headaches and manual updates; ChannelMastro’s channel manager keeps your property fully synchronized and competitive, every hour of the day. Automate repetitive tasks and enjoy peace of mind with secure, error-free distribution that grows with you.

Real Time Booking Synchronization

Real-Time Booking Synchronization

Never double-book or lose out on last-minute reservations again. Our advanced booking synchronization engine works in real time—whether your guest books through Expedia at midnight or a last-minute walk-in checks in. All your booking channels—from Booking.com to Airbnb—are harmonized instantly, meaning you can maximize occupancy without risking costly overbookings. Italian hospitality standards expect flawless precision, and so do we.

Multi Platform Integration

Multi-Platform Integration

From global platforms to homegrown solutions, ChannelMastro connects you where you need it most. Integrate with leading booking engines, property management systems (PMS), and third-party services without technical headaches. Whether you’re adding payment gateways, deploying digital registration, or unifying marketing reports, our plug-and-play approach breaks down barriers to digital transformation.

Revenue Optimization Tools

Revenue Optimization Tools

Grow your profits with less effort. Our revenue tools blend AI-based rate recommendations, calendar-aware dynamic pricing, and intuitive performance dashboards so you turn every market opportunity to your advantage. With proactive analytics tailored for the ebbs and flows of Italy’s travel seasons and events, you’re equipped to react in real time and increase your average daily rate—without sacrificing guest satisfaction or local identity.

Automated Customer Support

Automated Customer Support

Stay available around the clock. With 24/7 multilingual support chatbots, integrated FAQ resources, and direct guest messaging, you ensure that every question—whether from a Milanese pensionato or an international traveler—is answered promptly. Our support tools lighten your operational load and create a welcoming, reliable guest experience, reinforcing that signature Italian sense of care, anytime, anywhere.

Join the Hospitality Community

The ChannelMastro community isn’t just a feature—it's a movement. All across Italy’s vibrant regions, our members share best practices, collaborate on fresh projects, and celebrate the inimitable spirit of Italian hospitality. Enjoy exclusive access to industry insights, hands-on webinars, and inspiring stories that shape the future.

Community forum

Community Forum

Join the ongoing conversation. Share practical knowledge, find quick answers, and tap into a responsive peer network—from Rome hoteliers to mountain chalet hosts.

Peer webinars and workshops

Peer Webinars & Workshops

Stay current with dynamic learning. From revenue strategy sessions to guest experience deep-dives, our webinars let you engage with thought leaders and learn proven Italian and global hospitality tactics.

User stories and successes

User Stories & Successes

Gain inspiration by exploring real case studies. Whether navigating Milan’s boutique market or the breathtaking coastlines of Puglia, learn how ChannelMastro helps Italian hosts redefine success.

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Platform Highlights

ChannelMastro is trusted by hundreds of properties—from boutique B&Bs nestled in ancient towns to chic city hotels elevating Italy’s hospitality standards. Each feature is engineered to sharpen your competitive edge while respecting the values that shape Italian guest experience.

Instant rate and inventory updates

Instant Rate & Inventory Updates

Update your availability and rates everywhere simultaneously. Say addio to manual errors and watch your property perform on every channel—effortlessly and instantly.

Actionable Analytics

Actionable Analytics

Visualize your business at a glance. Interactive dashboards and customizable reports surface key figures and hidden opportunities—from ADR to guest demographics—enabling smart, locally-relevant decisions.

Seamless API Connectivity

Seamless API Connectivity

Integrate quickly with your favourite Italian and global apps. Expand your possibilities—connect your PMS, CRM, payment processors and more with zero friction.

Multi-language support

Multi-language Support

ChannelMastro speaks your guest’s language. From Italian and English to German, French, Spanish, Russian, and Mandarin, serve every guest with a localized touch—online and in-app.

Automated guest communication

Automated Guest Communication

Deliver a seamless journey for your guests—automatically send pre-stay emails, in-stay notifications, and post-stay feedback requests. Personalize each interaction while saving valuable time.

What Our Community Says

Real feedback from hoteliers thriving with ChannelMastro.

Meet The Team

Our passionate, diverse team forms the driving force behind ChannelMastro Solutions. Each member brings unique skills, grounded in rich hospitality tradition and a forward-thinking mindset. We are dedicated to fostering community and technological excellence for Italian hotels and accommodation providers—no matter the size or style.

Riccardo Martinelli CEO & Founder
Riccardo Martinelli
CEO & Founder

A veteran of Italy's boutique hotel scene and a visionary in digital transformation, Riccardo transformed his experience as a GM into a technological leap for hospitality. His philosophy marries innovation, integrity, and the warmth of Italian accoglienza, inspiring our entire community to dream big and act boldly.

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Sofia Russo Chief Product Officer
Sofia Russo
Chief Product Officer

Sofia blends tech expertise with a deep love for the unpredictable beauty of Italian hospitality. She orchestrates a seamless, intuitive platform where users feel at home, championing design that balances tradition and innovation. Sofia ensures our roadmap is paved by the real challenges of hotel teams and guests.

LinkedIn
Alessandro De Luca Head of Community
Alessandro De Luca
Head of Community

Hospitality is woven into Alessandro’s DNA. After years building relationships in Milan and Tuscany hotels, he now leads our peer engagement programs—bringing together people and ideas, forging friendships, and making sure knowledge flows as freely as great espresso at an Italian bar.

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Frequently Asked Questions

Any hotelier, property manager, or hospitality professional interested in networking and best practices is welcome to join—whether a ChannelMastro customer or not.

We support major OTAs, booking engines, PMS systems, and custom API connections. Contact us for a full list.

Yes, ChannelMastro is fully responsive and offers a native mobile app for iOS and Android.

Our chatbot is 24/7 and community answers are fast; live agent support is typically under one business hour.

Let's Connect

Do you have questions about ChannelMastro, want to join our community, or need personalized advice for your property? Drop us a line, and a member of our Milan-based team will contact you soon. We’re available Monday to Friday 09:00-18:00 and love helping both established hotels and budding hosts navigate Italy’s dynamic hospitality market.

  • Address: 47 Via Vincenzo Monti, 3rd Floor, Milan, Italy
  • Phone: +39 02 3456 7890
  • Email: info@
  • Business Hours: Mon-Fri 09:00-18:00
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