Privacy Policy

ChannelMastro Solutions is committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online platform and related services, including our hotel channel management software, real-time booking synchronization, multi-platform integration, revenue optimization tools, and customer support automation.

Information We Collect
We collect personal data that you voluntarily provide to us when registering for or using our services, including but not limited to your name, contact details, company information, login credentials, and payment data. We may also collect technical information automatically through your interaction with our platform, such as IP addresses, browser type, operating system, usage data, and cookies.

Use of Personal Data
Your personal data is used for the purposes of providing, operating, and improving our services; managing your account; processing transactions; communicating important information, updates, and promotional offers (where permitted by law); and complying with legal obligations. We only use your information for legitimate business purposes and where we have a lawful basis to do so under GDPR.

Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your data with trusted service providers and partners who assist us in delivering our services, including payment processors, hosting providers, and customer support vendors. All such parties are bound by confidentiality agreements and are required to process your data in compliance with applicable data protection laws. Disclosure may also occur if required by law or to protect our rights and interests.

Cookies and Tracking Technologies
Our online platform uses cookies and similar technologies to enhance your experience, analyze usage patterns, and support functionality. You have the option to manage cookie preferences through your browser settings. Please note that disabling certain cookies may impact the performance or availability of some features.

Data Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. Access to your data is limited to authorized personnel who require it to perform their duties.

Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights
Under GDPR, you have specific rights regarding your personal data, including the right to access, rectify, erase, restrict processing, object to processing, and data portability. You also have the right to withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us via our official correspondence address.

International Data Transfers
As our services involve the processing of personal data, such transfers may occur outside the European Economic Area. When this happens, we ensure that appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses or adequacy decisions.

Children’s Privacy
Our online platform and services are not intended for children under the age of 16. We do not knowingly collect personal data from individuals under this age. If we become aware of such data collection, we will take prompt action to delete it.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this document regularly to stay informed about how we protect your personal information.

Contact Information
For questions, concerns, or requests related to your privacy or this Privacy Policy, please contact ChannelMastro Solutions at our registered address:

47 Via Vincenzo Monti, 3rd Floor
Milan, Lombardy
20123, Italy

ChannelMastro Solutions is dedicated to maintaining the highest standards of privacy and data protection to ensure your trust and confidence in our services.